Technical and Field Service Support

Samson's Technical and Field Service team is here to support you with a comprehensive range of rope and line management services. Besides quality products, you can count on us to provide technical assessment for product selection, in-person or remote life cycle support options, industry-leading training programs, and line management training.

Our industry-leading crew training programs, along with rope inspection and line life extension services, ensure that every rope meets the highest standards for safety and durability.

ICARIA® Service Program

Line Management Made Simple. Samson created ICARIA as a technology and service solution to solve operational challenges associated with line usage and condition tracking. Our integrated technology maximizes line life, reduces operational risk, streamlines communications, and improves crew training and safety.

With options for rope testing and analysis, ICARIA provides vessels with a handy line management plan that complies with mooring equipment guidelines (MEG4), TMSA, and upcoming amendments to SOLAS regulations on mooring systems management and ongoing analysis.

Training and Certification

Samson has developed training and competency management programs designed to share our expertise. Ultimately, a competent team will facilitate the safe use and maintenance of rope products, thus decreasing risk during operation. Both on-site and online training programs with courses ranging from rope splicing techniques, proper installation procedures, and safe line handling and use are available.

Learn more

Old-growth-cedar-alongside-winding-foorest-path Classroom Arborist
Image-Classroom Utility Classroom Utility
Image-Classroom Mooring Classroom Mooring
Image-Classroom Workboat Classroom Workboat
Image-Classroom General Classroom General

Field Services

Sometimes you need to call an expert. Samson offers on-site services to ensure the job gets done right. Our trained technicians come to assist your crew with custom fabrication, product installation, line repair, crew training, inspections, and much more to ensure your lines are fit for purpose and ready for use.

Additionally, our technicians can deliver training to crew members, focusing on safe rope handling and use, proper installation procedures, and damage mitigation and identification.

Icaria Slider

Testing Services

Samson's state-of-the-art innovation and testing center has a full range of fiber and rope testing equipment. Our testing equipment provides the ability to characterize tensile strength, bending and tensile fatigue, multiple forms of abrasion, dynamic drop testing, and advanced winch performance as well as a series of industry-specific tests related to rope handling and fiber testing. All of this testing supports our customer’s design and integration efforts as well as service life management and forensic investigations for products in service.

Learn more

Engineering Services

Samson's qualified engineers provide consultation services appropriate to specific user requirements and intended service characteristics. With expertise in rope systems, configurations, and product installation, we design integrated solutions that fit seamlessly with your systems.

Our system-focused fabrication approach—including line management training, rope inspection and splicing services, and on-site assemblies—coupled with remote and local support by trained technicians, ensures the right solution.

IntelliTag™

IntelliTag is the new standard for Samson’s Mooring and Workboat lines. Using technology made for practical application, IntelliTag is available for new orders and retrofit packages for Samson lines that are already in use.

A quick scan of the IntelliTag instantly reveals critical rope information, such as rope type and breaking strength. Scanning also enables a fast start to the inspection process through seamless integration with the Samson App.

Learn more